Fiscal Responsibility surrounding telecom management is important to all aspects of a business.  With a significant portion of today’s IT budgets being spent on communications, companies cannot afford to risk inaccurately negotiated contracts and overlooked invoices.  It has become critical for organizations to implement formal policies and procedures in order to protect against unnecessary telecom expenses.  Almost 50% surveyed by CCMI can attest to increased ROI from those procedures proving how necessary it is to put a formal plan in place.

Multiple suppliers, especially for global companies, along with mobility and BYOD are just a few of the roadblocks in the way of successful implementation if companies are using manual processes.  BYOD, especially, is making it difficult for companies to really tell if they are losing or saving money with such a vast range of services.  Once a telecom management strategy has been decided upon, there is also the struggle of getting it past internal gatekeepers. 46% of those surveyed said that they could not get stakeholders to agree on the practices.  So now you may be asking yourself, “What’s the answer?” Having a way to automate these processes and procedures is the new goal for many organizations. Automation not only aids in enforcing the processes, but helps control budgets as the telecom landscape continues to grow more complex.  However, automation may sound easier than it is. The majority reason for not implementing an automated telecom expense system came down to cost and the budget.

It’s clear that TEM policies and procedures are becoming a prominent issue for many companies.  There are ways to overcome the roadblocks, though those solutions will prove to be different within each organization. Many times, these issues do not fall high on the priority list because other business demands tend to take precedence. For those who have invested in an automated solution, 56% felt that had a significant return on their investment.

To learn more about the new complexities in telecom expense management, the impact they can have on your bottom line and how you can overcome these challenges, download Meeting Fiscal Responsibilities in Telecom Management.